TERMS & CONDITIONS
General Terms and Conditions ENTI
Article 1 – General
1.1 These general terms and conditions apply to any use of the BYENTI.com website and to all offers, quotations, and agreements concluded between you and BYENTI.com.
1.2 By using the website you agree to these terms.
Article 2 – Offers
2.1 All offers on the website are non-binding, unless explicitly stated otherwise. Offers do not automatically apply to repeat orders.
2.2 BYENTI.com cannot be held to an offer if you could reasonably understand that it is an obvious mistake or typo.
2.3 All listed prices include VAT. Any shipping costs will be listed separately before completing your order. These costs depend on the size of your order and are not refundable in the event of a return.
2.4 Discount codes and free shipping cannot be combined with already discounted or sale items.
Article 3 – Data
3.1 You are responsible for providing correct and complete information, including email address, address details and bank account number.
3.2 BYENTI.com guarantees that personal data will be handled with care and will not be provided or sold to third parties without your consent.
3.3 Your data will be used for the execution of the agreement and, if permitted, for commercial purposes such as newsletters.
3.4 You can always view and change your personal data via the website.
Article 4 – Conclusion of the agreement
4.1 The agreement is concluded when your order is received by BYENTI.com.
4.2 Changes to the agreement are only possible after express approval from BYENTI.com.
Article 5 – Delivery
5.1 Orders will be delivered to the address you provide, unless otherwise stated. The standard delivery time is a maximum of 5 business days, unless otherwise stated. We ship only from Monday to Thursday. Delivery times may be longer during collection launches or holidays.
5.2 You are obliged to accept the order at the time of delivery.
5.3 If delivery is refused or is not possible due to incorrect or incomplete information, additional costs will be charged to you and storage will be at your expense and risk.
5.4 If you provide an incorrect address, you will be responsible for any additional shipping costs.
5.5 If the maximum delivery time of 10 business days is exceeded (except for pre-orders or incorrect information), you have the right to cancel the agreement free of charge. To do so, you must notify BYENTI.com in writing (by email, letter, or fax). Refunds will be issued within 10 business days of receipt of the cancellation.
Article 6 – Risk during transport
The risk of damage, loss or theft of products during shipping lies with the customer from the moment of delivery.
Article 7 – Right of withdrawal
7.1 You have the right to cancel the agreement within 14 days of receipt without giving any reason. The purchase price will be refunded within 14 business days , provided the product is returned unworn, unwashed, undamaged, and includes the original packaging and tags.
7.2 You will be responsible for paying for your own return shipping costs.
7.2.1 Returns are processed exclusively through our partner Returnless . The return is only officially received after we receive a confirmation with the subject line "Refund." Please keep your Track & Trace code safe.
7.3 For hygienic reasons , beauty products, lingerie, swimwear and scarves cannot be returned.
Article 8 – Guarantees
8.1 BYENTI.com guarantees that delivered products correspond to the description on the website.
8.2 You must inspect the delivered product as soon as possible after receipt.
8.3 BYENTI.com is not liable for damage to products after wearing, washing, or improper maintenance, such as pilling.
8.4 Linen items should be hand-washed in cold water. Tumble drying is not permitted. After washing, our liability ends.
8.5 Color differences between photos on the website and reality are not covered by the warranty.
Article 9 – Retention of title
All delivered products remain the property of BYENTI.com until full payment has been received.
Article 10 – Payment
10.1 You choose a payment method when completing the order.
10.2 Delivery will only take place after payment has been received. For payments via Sofort Banking, the processing time is up to two weeks.
Article 11 – Collection costs
If you fail to meet your payment obligations, BYENTI.com reserves the right to charge extrajudicial collection costs in addition to statutory interest. These costs amount to at least 15% of the outstanding amount , with the possibility of higher compensation if proven.
Article 12 – Intellectual property rights
12.1 All rights to texts, images, designs, software, trademarks, domain names and other content of the website belong to BYENTI.com or its licensors.
12.2 It is not permitted to reproduce parts of the website or make them available to third parties, except for personal use.
12.3 Changes to delivered products are not permitted unless agreed in writing.
12.4 Creating a hyperlink to the website is permitted for informational purposes only. Commercial use is prohibited.
Article 13 – Liability
13.1 If a delivered product is defective, BYENTI.com's liability is limited to the provisions in Article 8.
13.2 Liability for damages is limited to the purchase price, unless there is intent, gross negligence or improper use.
13.3 BYENTI.com is not liable for damages resulting from incorrect use of the website, incorrect information on the website, or misuse by third parties.
13.4 Mentions of programs, celebrities, or magazines on the website do not constitute a commercial relationship. BYENTI.com is completely independent.
13.5 Exclusions of liability do not apply in the event of intent or gross negligence by BYENTI.com or its employees.
Article 14 – Force Majeure
Neither party shall be obliged to fulfil any obligation if this is prevented by force majeure, as defined in law or generally accepted standards.
Article 15 – References to third parties
The website may contain links to third-party websites. BYENTI.com has no control over these websites and is not responsible for their content.
Article 16 – Other provisions
16.1 Deviations from these conditions are only valid if agreed in writing.
16.2 BYENTI.com's records will serve as evidence unless proven otherwise. Electronic communication will be accepted as evidence.
16.3 BYENTI.com has the right to transfer rights and obligations under the agreement to third parties.
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